Laundry Services should make your life easier – not more difficult.
If you’ve made the decision to outsource to a laundry service that handles the washing, drying, ironing, and folding for you, how do you know if you’ve chosen the right one?
With over a century of experience tackling laundry for Baton Rouge, we’ve noticed the red flags from other companies that have come and gone throughout the years.
Without any further ado – here’s what you need to look out for!
Laundry Service Red Flag #1: Poor Communication and Service
If your laundry service makes a mistake, do they tell you about it? Or do they wait and hope you don’t notice it on your own?
Effective communication is crucial when trusting someone with your wardrobe.
Your laundry service provider shouldn’t be ghosting you, delivering late without a heads up, or not responding to questions. A professional provider should communicate professionally!
Laundry Service Red Flag #2: Damaged Items
Frequent or unexplained damage to your clothes, such as tears, stretching, discoloration, or shrinking, is a major concern!
Yes – these things happen normally when you wash clothes at home. But when you hire the pros to do it for you, that shouldn’t be the case.
An experienced laundry service has systems in place to protect your items from damage.
If your white shirts are looking more yellow, your black pants are looking faded, and threads are pulled loose in your jacket every time you use your laundry service, it should raise an eyebrow from you.
However, occasional damage CAN rarely happen, and how your provider handles it is telling.
Laundry Service Red Flag #3: Inconsistent Cleaning Quality
You shouldn’t have to second guess the cleanness of your clothes.
When you receive clothing back from a laundry service, everything should be perfectly cleaned, folded, and ready to be put away.
If you find that you’re having to sort back through the items, checking each piece to make sure they aren’t still dirty or stained – that’s a red flag.
Variables in the level of freshness are a sign of bad operations or lack of attention to detail from your laundry provider, and you shouldn’t feel like you need to do their job again after them.
Laundry Service Red Flag #4: High Turnover of Items
Have you noticed that you received a few less items than you sent in to get cleaned? Or even worse, that you ended up with someone else’s clothes?
If your laundry provider has a habit of mixing up orders, it’s a red flag.
At Kean’s, every customer’s clothes get washed and processed completely separate. Mix ups are not acceptable! You don’t want a stranger’s clothes any more than you want a stranger to have yours.
Laundry Service Red Flag #5: Transparency Issues
Transparency in billing, processes, and timelines is essential.
If you feel like you’re always getting slammed with hidden fees and charges or the billing structure is intentionally confusing, your provider may be trying to take advantage of you.
The same applies to questions about their cleaning processes as well. If simple questions, like whether your items are washed with other customers or kept separate, are dodged, then it’s a sign that your provider’s practices are not all above-board.
Keans is Baton Rouge’s #1 Laundry Service
At Kean’s, we’ve worked hard to build our laundry service into the best in Baton Rouge. With over a century of refining our practices, we’re proud to be red-flag-free!
If you’re considering switching providers, our team would love to talk to you. Stop by any of our convenient locations, or give us a call today.
